Terms and Conditions

Secure Payment: Visa & Mastercard, Debit Visa 

Palengke.ca currently uses Desjardin(Monetico)/Paypal to process all orders. We do not collect any credit card information and all final payment transactions are handled and process through world-class payment gateways that adopt Latest Risk Management PCI DSS security measures.

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PayPal is a service that enables you to pay, send money, and accept payments without revealing your financial details.

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PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.

Click here for more information on PAYPAL WORLD-CLASS SECURITY.

Palengke.ca's Site Security:

Palengke.ca's site is secured by GeoTrust SSL certificate providing up to 256-bit encryption. This means Customers can rest assured that communications between your browser and this site's web servers are private and secure. 

Shipping 

All orders are ship with Tracking #s and via Canada Post, Purolator, or FedEx. Our goal is to ship your items within 1-2 business days after receiving your order, but please be aware that it may take longer during holidays/busy season. You will receive a shipping confirmation via email when your package is sent. Please check your junk email folder if you did not receive a shipping confirmation.

Shipping Time:

Canada-Wide: 2-4 Business Days 
Northern Provinces in Canada - 3-5 Days
USA: 1 Week 

Customers outside Canadian Borders are 100% responsible for Customs and Brokerage charges and import taxes.

>International Shipping is also available:
For all destinations outside Canada and USA please contact us after placing your order and we will provide a shipping estimate quote.

Are my items packed well to prevent damage during shipping? 
We use a lot of bubble wrap and/or shipping box. Damaged items are a rare occurrence for us, however, Palengke.ca cannot be held responsible for items lost or damaged once shipped. Please contact/email customerservice@palengke.ca within 24hrs of receipt of shipment. Make sure to take photos, and provide other relevant details. We will investigate with the courier and provide in-store credit if required.

Returns: 

We want our customers to be more than 100% satisfied with their purchase. If you are unhappy with your order, please let us know! We do accept returns or exchanges for all non-clearance/special items. ALL SALES FINAL & NO REFUND AND EXCHANGE FOR ALL FOOD AND FOOD-RELATED PRODUCTS. Please contacts us within 30 days of receiving your order to arrange for a refund minus shipping costs or for an exchange. Returns or exchanges made without prior notification may not be processed. Merchandise must be returned in the same condition as it was received. Return shipping charges are a non-refundable and full responsibility of the customer. Your refund will be credited to your account as instore voucher credit in your account. Please contact customerservice@palengke.ca within 24hrs after receipt of order with details and we will investigate/approve arrange instore palengke.ca credit in your account.

Contact us with your original receipt or order#  and we will provide an RMA# and send us your return shipment tracking # and make sure its shipped prepaid, insured and the RMA# is clearly visible on the box.

Shipping and handling will not be refunded unless we shipped an incorrect item or an error was made on our part. 
We will pay for the shipping back to you on a replacement for a defective item. 

Important: Please include a copy of your invoice and indicate the reason for your return. Returns cannot be processed without documentation including order number, and address, and a reason for return.


Customers are responsible for shipping charges for all returns including defective items, and damaged items

Conditions of use:

No warranties 

This website is provided “as is” without any representations or warranties, express or implied. Palengke.ca makes no representations or warranties in relation to this website or the information and materials provided on this website.  

Without prejudice to the generality of the foregoing paragraph, Palengke.ca does not warrant that:

- This website will be constantly available, or available at all; or 
- The information on this website is complete, true, accurate or non-misleading. 

Nothing on this website constitutes or is meant to constitute, the advice of any kind. If you require advice in relation to any [nutritional, legal, financial or medical] matter you should consult an appropriate professional.

Limitations of liability 

Palengke.ca will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

- to the extent that the website is provided free-of-charge, for any direct loss;

- for any indirect, special or consequential loss; or

- for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Palengke.ca has been expressly advised of the potential loss. 

Exceptions

Nothing in this condition of use will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this condition of use will exclude or limit Palengke.ca's liability in respect of any: 

- death or personal injury caused by Snackarama’s negligence;

- fraud or fraudulent misrepresentation on the part of Palengke.ca; or

- the matter which it would be illegal or unlawful for Palengke.ca to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness 

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. 
If you do not think they are reasonable, you must not use this website. 

Other parties

You accept that Palengke.ca has an interest in limiting the personal liability of its owner and employees. You agree that you will not bring any claim personally against Palengke.ca officers or employees in respect of any losses you suffer in connection with the website. 

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Palengke.ca’s owners, employees, agents, subsidiaries, successors, assigns and sub-contractors.

Unenforceable provisions 

If any provision of this website disclaimer is or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


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